Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

91%

93%

OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I was completely satisfied with my experiences at the Surgery Center. This was my 2nd time I was a patient of the WB Surgery Center. I was treated very well and was very informed by the staff. I would definitely recommend the Surgery Center to anyone I knew that was having surgery. "

"Extremely clean and organized. Procedure coordinated staff could not work any better. Excellent staff. Pleasant, caring, staff. Everyone had a job to do and got on with it! I have never seen a medical facility that works like a well oiled engine. I was at AWH. Great facility, sterile, great staff. I have been singing its praises to all that I meet. I have never seen a hospital facility that works like the center. Great job. Thanks."

"Nurses were able to assure and comfort me. They explained any questions I had and I did ask to speak to Dr. Rynick and they relay the message and he came to speak to me before the procedure to answer my questions and assure me."

"This place was the best. The workers are so sweet, helpful & just plain nice. Great experience. "

"I had the procedure done 3 times over all everything went well can't say I enjoyed it but felt the aftereffect for days the nurse s were the best !!"

"I had a good day at the center. I will recommend this center to anyone. The nurses was very sweet."

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"top rate clinic. very professional. everyone that works there. all the staff and Doctors excellent."

"The surgery center was a much better experience than that out out patient treatment at a hospital."

"The staff was so polite, professional and very inviting. They kept me calm and relax before and after my procedure. It was such a pleasure to have had my procedure done at the Surgery Center. Thanks"

"I was made to feel as comfortable as possible before and after the three procedures at the surgery center. Everyone from the front desk, pre-op nurses and surgery room nurses were so kind to my wife and me. Thank all of you for your care, professionalism and kindness."

"May God continue to bless the staff at West Bank Surgery Center in a very special way. "

"It was a pleasent experience. I recommend my Dr. and Surgery Center to everyone!! Could not have gone any better. Thanks"

"My nurse Tony went above and beyond for me, she made sure that I was not in pain before I could go. It wasn't like I was just another patient that they need t get out I a hurry. when i go back to have the rest of my procedures I want Tony as my nurse again."

"All the doctors, nurses, and staff members are very professional, courteous, considerate, and helpful. I had heard only good things about the Surgery Center and was very pleased when I experience those things myself."

"Had no problems at all. Everyone at the center was great and very informative I did not feel ill-at-ease ar all."

"I have had several surgeries and injections at this location and each time the staff, nurses and doctors were the best that I could have asked for, very helpful and even had a call back in a couple of days checking on me, I would use this location if needed again, thanks for the help"

"It wasn't my first experience at the W.B. Surgery Center, and everything was superb at all times."

"Nurse Sarah was excellent and very kind and informative and extremely helpful"

"Excellent first experience at this facility. Very clean, professional, caring, knowledgeable and thorough."

"Everything was handled very well. I have absolutely no complaints!"

Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.