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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

91%
93%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I was completely satisfied with my experiences at the Surgery Center. This was my 2nd time I was a patient of the WB Surgery Center. I was treated very well and was very informed by the staff. I would definitely recommend the Surgery Center to anyone I knew that was having surgery. "

"Extremely clean and organized. Procedure coordinated staff could not work any better. Excellent staff. Pleasant, caring, staff. Everyone had a job to do and got on with it! I have never seen a medical facility that works like a well oiled engine. I was at AWH. Great facility, sterile, great staff. I have been singing its praises to all that I meet. I have never seen a hospital facility that works like the center. Great job. Thanks."

"Nurses were able to assure and comfort me. They explained any questions I had and I did ask to speak to Dr. Rynick and they relay the message and he came to speak to me before the procedure to answer my questions and assure me."



"This place was the best. The workers are so sweet, helpful & just plain nice. Great experience. "

"I had the procedure done 3 times over all everything went well can't say I enjoyed it but felt the aftereffect for days the nurse s were the best !!"

"I had a good day at the center. I will recommend this center to anyone. The nurses was very sweet."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.